Privacy Policy – Omnilink

Last updated: 26 September 2026

Omnilink Management Systems (“Omnilink”, “we”, “us”) provides GPS tracking, AI dashcam and fleet telematics services in Zambia and the region. We understand that vehicle location data is sensitive, because it can reveal where people and valuable goods are at any moment. This policy explains what information we collect, how we protect it, and the rights you have under the Data Protection Act No. 3 of 2021 of Zambia.

1. Who we are

Omnilink Management Systems, 4550A Fulwe Crescent, Off Great East Road, Lusaka, Zambia. Phone: +260 973 352 240. Email: info@omnilink.co.zm.

2. What this policy covers

This policy covers two things: visitors to our website, and the data we handle when we provide tracking and telematics services to our clients.

3. Information we collect

From website visitors: when you contact us, we collect the details you choose to give us, such as your name, company, phone number, email address and message. Our website may also collect basic technical information, such as your browser type and the pages you visit.

From our tracking and telematics services: on behalf of our clients, our devices and platforms collect:

Vehicle location, speed, direction, trips and stops
Engine, ignition, fuel and other vehicle sensor data
Driver behaviour events, such as harsh braking or speeding
Images and video from AI dashcams, where installed
Account details of the client staff who use our platform

4. Our role and our clients’ role

For tracking data, our client (the vehicle owner or fleet operator) decides which vehicles are tracked and why. Omnilink processes that data on the client’s behalf and under their instructions. Clients are responsible for informing their drivers and staff that vehicles are tracked, and for having a lawful reason to do so.

5. How we use information

To provide, monitor and support the tracking services our clients have ordered
To install, maintain and troubleshoot devices
To produce reports our clients request, such as trip, fuel and driver reports
To respond to enquiries sent through our website
To send invoices and manage client accounts
To meet our legal obligations

We do not sell location data or any other personal information, and we do not use client data for advertising.

6. How we protect your data

Protecting location data is central to our business. Our safeguards include:

Individual password-protected logins for every platform user, so each client sees only its own vehicles
Access to client data limited to authorised Omnilink staff who need it to deliver the service
Confidentiality obligations for all staff and partners
Secure, encrypted connections between our platform and its users
Regular review of who has access, and prompt removal of access when it is no longer needed

If we become aware of a data breach that affects your information, we will notify the affected clients and the Office of the Data Protection Commissioner as the law requires.

7. When we share information

We share data only in these cases:

With the client who owns or operates the tracked vehicle, and the users that client authorises
With trusted service providers who host or run our tracking platform, under strict confidentiality
When the law requires it, for example a valid court order or a lawful request from a public authority

8. Data stored outside Zambia

Our tracking platform may store data on servers located in Cape Town, South Africa. Where data is transferred outside Zambia, we take steps to make sure it receives a level of protection consistent with Zambian law.

9. How long we keep data

We keep tracking data for 12 months, or for longer where a client asks us to or where the law requires it. Website enquiries are kept only as long as needed to respond and manage any resulting business relationship. When data is no longer needed, we delete or anonymise it.

10. Your rights

Under Zambian law you may have the right to ask for a copy of your personal data, to have it corrected, to ask for it to be deleted, and to object to certain uses. If your request concerns tracking data, we may refer it to the client who controls that data. To make a request, contact us using the details in section 1.

11. Cookies

Our website uses a small number of cookies needed for it to work properly. We do not use cookies to track you for advertising.

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can put it right. You may also complain to the Office of the Data Protection Commissioner of Zambia.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.